Terms of Service

1. About these terms

These Terms of Service apply to your use of autostore.co.ke (the “Website”) and any purchase you make from Autostore EA, trading as Autostore KE (“we”, “us”, “our”), located in Nairobi, Kenya. By browsing the Website or placing an order, you agree to these terms. If you do not agree, please do not use the Website.

2. Who can buy

You must be at least 18 years old and able to enter a binding contract. By placing an order you confirm that the information you give us is accurate and complete.

3. Products and fitment

We sell genuine and quality aftermarket vehicle parts, including filters, brake parts, spark plugs and related items. Product descriptions list the vehicles a part is designed for, but fitment can vary by model, year, engine and market.

• Use the vehicle selector (make, model, year) and check part numbers before ordering.
• If you are unsure, message or call us on [WhatsApp / phone number] with your car model, year and, if possible, your chassis (VIN) number, and we will confirm the right part before you pay.
• Our fitment guarantee applies where we confirmed the part for your vehicle based on the details you gave us. It does not cover errors in the details supplied.

Images are for illustration. Packaging and branding may differ slightly from the photo while the part number stays the same.

4. Genuine parts

We source our products from manufacturers and authorised suppliers. Parts are sold under the brand shown on the listing. We do not sell counterfeit parts. If you believe an item you bought from us is not genuine, contact us within [7] days with your order number and photos, and we will investigate.

5. Prices and payment

• All prices are in Kenya Shillings (KES).
• Prices and stock can change without notice. The price at the time we confirm your order applies.
• We accept [M-Pesa, card payments, bank transfer, cash on delivery or pickup, edit to match]. Payment must be received or confirmed before we dispatch, unless we agree otherwise in writing.
• If a price is shown wrongly, we may cancel the order and refund you in full.

6. Orders

Placing an order is an offer to buy. A contract is formed when we confirm your order by email, SMS or WhatsApp. We may decline or cancel an order, for example if an item is out of stock, a price is wrong or we cannot verify fitment or payment. If we cancel after you have paid, we will refund you.

7. Delivery and pickup

• Estimated delivery time is 1-2 business days within [Nairobi and areas covered]. Other areas may take [1-3] days or more.
• Delivery fees, where they apply, are shown at checkout or confirmed by us before you pay.
• You can collect from [pickup location(s)] during opening hours.
• Delivery times are estimates, not guarantees. We are not liable for delays caused by couriers, weather, traffic or events outside our control.
• Please check your parcel on delivery and tell us about any visible damage within [24 hours].

8. Returns, exchanges and refunds

You may request a return within 2 days of receiving your order, subject to the following:

• The item must be unused, uninstalled, in its original packaging and in resale condition, with all labels and seals intact.
• Contact us first on [phone / WhatsApp / email] with your order number. Do not send items back without our approval.
• Parts that have been fitted, used, damaged after delivery or have broken packaging seals cannot be returned.
• Special orders, items ordered specifically for you, and electrical or electronic parts that have been opened or plugged in are not returnable unless faulty.
• If we sent the wrong item or a faulty item, we will replace it or refund you at no cost to you. If you ordered the wrong item, you may be responsible for return delivery costs [and a restocking fee of [x]%, if any].
• Approved refunds are paid to the original payment method (or by M-Pesa) within [x] business days of us receiving and inspecting the item.

This section does not limit any rights you have under the Consumer Protection Act, 2012 of Kenya.

9. Warranty

Parts carry the manufacturer’s warranty where one applies. Warranty covers manufacturing defects only. It does not cover wear and tear, wrong installation, accidents, misuse, contaminated fluids, lack of maintenance or use on an unsuitable vehicle. To make a warranty claim, contact us with your order number, photos of the part and, where relevant, details of the installation. We may require the part to be inspected by us or the manufacturer.

10. Installation and safety

Many parts, including brakes, filters and ignition components, are safety-critical. Parts should be installed by a qualified mechanic. We are not responsible for loss or damage caused by incorrect installation, or by using a part for a purpose it was not designed for.

11. Your account

If you create an account, keep your login details private and tell us immediately if you suspect misuse. You are responsible for activity on your account. We may suspend accounts that are used fraudulently or abusively.

12. Website use

You agree not to misuse the Website, attempt to access it without permission, upload harmful code, scrape it in bulk, or use it unlawfully. Content on the Website, including text, images, logos and design, belongs to us or our licensors and may not be copied or reused without our written permission. Brand names and logos belong to their respective owners.

13. Privacy and personal data

We collect and use your personal data (such as name, phone, email, address and order history) to process orders, provide support and improve our service, in line with the Data Protection Act, 2019 of Kenya. See our Privacy Policy at [link] for details of what we collect, how we use it and your rights. We do not sell your personal data.

14. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to a product or order is limited to the price you paid for that product. We are not liable for indirect or consequential loss, such as loss of use of a vehicle, towing, labour, or loss of income. Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by our negligence or for fraud.

15. Changes to these terms

We may update these terms from time to time. The version published on the Website when you place an order applies to that order.

16. Governing law and disputes

These terms are governed by the laws of Kenya. We will try to resolve any complaint with you directly first. If we cannot, the courts of Kenya have jurisdiction.

17. Contact us

Autostore EA, Nairobi, Kenya Phone / WhatsApp: 0786 888 111 Email: info@autostore.co.ke Hours: 24 Hours